Frequently Asked Questions

We service Greater Melbourne including the South East, Western, and Northern suburbs. Key areas include Dandenong, Springvale, Noble Park, Cranbourne, Narre Warren, Berwick, Frankston, Werribee, Sunshine, St Albans, Hoppers Crossing, Ringwood, Knox, the Yarra Valley, and Mornington Peninsula. Not listed? Get in touch. We travel for the right event.

We cater for all occasions including weddings, engagements, birthday celebrations, baby showers, bridal showers, christenings, proposals, graduations, corporate events, award nights, gala dinners, product launches, and more.

We recommend booking 2 to 4 weeks in advance where possible. However, we've accommodated same-week bookings. Contact us immediately if you have an urgent request and we'll do our best to help.

Absolutely. Every event is different. We can mix and match items, swap colours, adjust quantities and build something completely tailored to your theme, venue, and budget. Just get in touch and we'll put together a personalised quote.

We offer both options. Our styling packages include delivery, full setup, and pack-down. For hire-only orders, you can choose delivery (fees apply based on location) or pick-up from us. We also handle collection after your event so you don't have to worry about returns.

Delivery fees are calculated based on your event location. All package prices exclude delivery and pickup. We'll include a delivery fee in your quote based on your suburb. No surprises. Get a quote and we'll include all delivery costs upfront.

Yes. All styling packages include full on-site setup and pack-down after your event. We coordinate directly with your venue on arrival and departure times. You simply arrive and enjoy; we handle everything else.

Yes, a deposit is required to confirm your booking and secure your date. The remaining balance is due before or on your event date. Full payment details, including deposit amount and due dates, will be clearly outlined in your booking confirmation.

No. We believe in transparent pricing. Your quote will include all costs including hire, styling, delivery, and any applicable extras. What you see in the quote is what you pay. No surprises on the day.

We accept bank transfer and other payment options. Full payment details will be provided in your booking confirmation. If you have a specific payment preference, feel free to mention it when you enquire and we'll do our best to accommodate.

The hirer is responsible for all items from the time of delivery until collection. Damaged or missing items will be charged at replacement cost. We're fair and transparent. If something happens we'll discuss it openly with you and work through it without surprises.

We ask that items are returned in the same condition they were delivered. Items don't need to be deep-cleaned but should be free of excessive food, drink, or damage. Tableware and glassware should be emptied and rinsed where possible. We'll provide specific care instructions with your booking confirmation.